How Very Ironic

We don't tolerate being told we can't go into a store, restaurant, or any other place. But to be told we can't go in to the offices of the national insurance in Nahariya was the epitome of insult, ignorance, and negligence. Here we were, going into a government office that specifically deals with people with disabilities. And the guy at the door gives Bracha the usual tripe.
"You can't come in here with a dog."
Bracha gives him the usual answer.
"I'll go and check it."
"Sorry," says Bracha. "It's against the law not to let me in. I'm not waiting outside for you to check with anyone," and goes in. She marches straight to the counter and waits until the woman is free.
"How is it possible that in the office of Bituach Leumi the guard tells a person with a guide dog that they can't come in?"
The woman apologizes profusely. The security guard at the desk offers an excuse. "He doesn't know about the law."
Bracha insists that it is their responsibility to inform the guard at the door about the law before he begins his job and not wait for insulting incidents to happen before they tell him. "Tell me, if a person came to the door in a wheelchair, would he tell them they can't come in, too? Why do I have to be subjected to insult because you haven't bothered to inform the guard about the law? If government offices don't bather to adhere to the law, how can we expect other people to?" I know the people were already convinced that Bracha was right, but she had to let off steam. It is, after all, very insulting to be subjected to this all the time.
Sometimes I wonder how people can be so ignorant. Now all we have to do is wait for all the letters we sent to arrive. And I think we'll go in there in another week or two just to see if they set things right.